AI Driven Real Estate | AIDRE

Privacy Policy

Version: v1

Privacy Policy

Effective date: 28 January 2026

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the DXB.AIDRETech application (the “Service”). By using the Service, you understand and agree that information will be handled as described in this Policy.

1. Scope

This Policy applies to information processed when you access the Service through our website and related user interfaces. It does not apply to third‑party websites, services, or applications you may access through links.

2. Information We Collect

2.1 Account and identity information

  • Sign‑in information such as name, email address, and profile image (when provided by your identity provider).
  • Basic profile details you voluntarily add in “Profile settings” (for example: phone, city, state, country).

2.2 Usage and interaction data

  • Chat prompts and responses, including messages you send to the assistant and the assistant’s outputs.
  • Operational logs and event metadata (for example: timestamps, session identifiers, model/provider selection, and request diagnostics).
  • When the Service produces results (e.g., maps/tables/reports), job identifiers may be stored to retrieve those results.

2.3 Billing and credits

  • Credit balance and billing events, including message identifiers used for idempotent charging and refunds.
  • Grant information (e.g., welcome credits), expiry dates, and related metadata.

2.4 Device and technical information

  • Basic technical information that may be processed as part of operating and securing the Service (for example, IP address and user-agent in standard server logs).
  • We primarily use browser storage (such as localStorage and sessionStorage) to remember certain settings and to improve performance. See our Cookie Policy for details.

3. How We Use Information

  • Provide, operate, and maintain the Service and its features.
  • Authenticate users, enforce account security, and apply terms acceptance.
  • Process credits/charging, prevent fraud, and resolve billing disputes.
  • Improve product quality, reliability, and safety (including debugging and model performance evaluation).
  • Respond to feedback, complaints, and support requests.

4. How We Share Information

We do not sell your personal information. We may share information in limited circumstances:

  • Service providers. We may use vendors to provide infrastructure, authentication, and data storage.
  • AI providers. Your prompts and related context are transmitted to AI model providers to generate responses.
  • Legal and compliance. We may disclose information if required by law or to protect rights, safety, and security.
  • Business transfers. Information may be transferred in connection with a merger, acquisition, or asset sale.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security. You may be able to request deletion of certain data, subject to applicable law and operational constraints.

6. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is fully secure. You use the Service at your own risk.

7. International Data Transfers

Your information may be processed in countries other than your country of residence.

8. Your Choices

  • Update certain profile details in the Service.
  • Sign out at any time from your account.
  • Use “Feedback” and “Raise a complaint” to report issues or request help.

9. Children

The Service is not directed to children and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date and version.

11. Contact

If you have questions about this Policy, please contact us via the “Contact” page in the Service.